image of aloha bottle

Shipping Policy

Each bottle from Blue Bottle Love is hand sandblasted.  The bottles are made to order, so in this sense, your bottle will be infused with your energetic imprint and thoughts.  Our normal schedule is to ship out bottles every Friday, unless some unforeseen event does not allow this to happen.  Depending upon when you place your order, the production and shipment time could take up to 10-14 days.  Sometimes you can receive your order in as little as 5 days.  Please take these time frames into consideration when ordering.  The ideal time to order for the least amount of wait time, is by Sunday night of each week….all orders placed by that time will ship on Friday of the same week, under normal conditions.  

If you have a certain date that you must receive your order by, please make a note on the order page or give a follow up email, or call in,  so we may do our best to meet that date.  

Shipping costs are as follows for US Orders and most orders ship using US Mail.  The 5 Liters and the larger orders ship by Fed Ex ground, so please provide a physical address for your order.  If you order several different kinds of items, the shipping prices for each type of item will  be added together.  Usually this works out very accurately to match the actual shipping prices we must pay to get the package to you. If your actual shipping costs are substantially lower than what we must pay, then we will happily refund a portion of your shipping costs.

USA Orders
$3 flat rate for small accessory items
$9 flat rate for Blue Love home and body care and books
$12 flat rate for the 500 ml, 750 ml and 1 Liter bottles
$27 flat rate for the 5 Liter size bottles

International Orders 

We are no longer shipping First Class mail for the bottles, except to Canada for one bottle.  Due to the situation in the world these days, the shipping times have become much too long (up to 2 months or more) and tracking is usually not available or reliable and there is no compensation for lost mail. So we only ship via Priority Mail or Fed Ex International Economy around the world, and usually the Fed Ex International is the best rate.  One way to make the shipping price per bottle go down, is to place a group order with friends and the shipping cost per bottle could go down to as low as $12-$15 for 6 bottles or more.  This is a great way to share Blue Bottle Love with your friends and spread the Blue Bottle Love to your community! Please  fill out your address information in the cart, to check the shipping rates.

INTERNATIONAL CUSTOMERS MAY BE CHARGED IMPORT DUTIES AND/OR TAXES BY THEIR COUNTRY’S CUSTOMS OFFICE!  These fees will be charged to you when your package arrives (they are not included in the shipping costs that we charge). These fees are the customer’s responsibility and are paid to your country’s customs office upon receipt of the package. If you are unsure about customs duties and taxes and would like more detailed information, you should contact your local customs office.   Also, as of July 1, 2021 any shipment going to an EU country will  incur VAT fees, collected by the shipping company.  Other countries are requiring Import/Id Numbers as well.   We do our best to put the value of the items lower than you paid to help minimize any fees.  Every country is different and every order is different, and we are unable to account for the various differences between each country.

It may be easier to purchase from our EU website www.bluebottle.love  as the VAT is already included in the price.   Please note, the website will soon be www.bluebottlelove.eu

IN addition to our EU website, you can find our 2 UK Distributors!
Claudia who has stock of 12-15 designs in the S,M,L bottles!  Please reach out to her on IG or FB,  or by email.
We also have another
 Jessica who has a nice stock of Liters only in 9 lovely designs!    IG   Be sure to visit her website!  

And if you are in Australia, please visit the websites of 2 distributors who ship within the country.  Jenna Rose Online and Montville Mist have bottles available!

Disclaimer:   We have discovered that somehow for International Orders, the site might incorrectly present shipping costs lower than the actual costs.    We reserve the right to adjust the shipping rates to actual shipping costs in this case in the way of requesting more shipping payment from you, and we will notify you before shipping.    It is unfortunate that shipping internationally costs so much, but we are not the ones setting the prices, just paying the bills!  IN addition, there are a few countries such as Australia and South Africa that have much higher international shipping rates than other countries.  It is difficult to predict all the different prices within those countries as well, so for any shipping cost more than $10, we will contact you in order to collect more shipping money to cover the costs to ship to your remote location.   If the extra cost is exorbitant, we will split the extra costs with you to be fair to both of us, or if you prefer to cancel the order, then we will refund your money.  Thank you for your kind understanding.

You may or may not receive a shipping notification from Paypal when your order ships.  Some people receive a notification from PayPal or our website and others don’t, or else it goes to the junk mail possibly.  Also, if you input your email address incorrectly then you will NOT receive notifications from our website.   The ideal time each week to order for the quickest turn around from the time you order to the time you receive your order would be to order by Sunday Night of any week.

Please note, all packaging materials you find in your shipment are from recycled and reused sources.  If you order just one bottle, it will arrive in one perfectly fitted box, no packing material.  If you order several bottles, then they will be boxed or wrapped in recycled cardboard and brown paper as the padding.  In some cases, we may need to fill the void with ReUsed packing peanuts to keep the weight down and the bottles well padded, especially for International orders.  We never buy these awful things, and we will always try to use the biodegradable packing peanuts.  If you do see any in your package, just know that we definitely did not buy them, only recycling from packages we receive or from donations.  You may continue the cycle of reusing them, by storing them for future use or taking them to a UPS or pack n ship store near you or give to another business or friend that could use them for packing material!

We have recently upgraded the packaging of the online orders, but we are still in process of perfecting how they are packaged.  Any feedback is welcome so we can better serve you and the environment at the same time!

If you do receive a damaged shipment, please let us know immediately and send photos of the outside and inside of your package.  We will be sure to send you replacements as soon as possible. Please email a note and photos to [email protected] to report any damage or missing items.   

For International shipments, please keep the packing material and broken pieces and present the shipment to your local post office to make record of the shipment so we may make a claim.  Please send photos of the inside and outside of your package. If you cannot provide the damage to your local post office, we can only refund the cost of the broken bottle.  If we are able to make a proper claim, then we will be sure to replace your order right away!

 

ANOTHER IMPORTANT NOTE:  We maintain the right to refuse service to any individuals that are not in alignment with the values of kindness and consideration of the ongoing situation in the world, which is causing short staffing and supply chain issues that might cause your order to be delayed.   We do everything we can to get the packages out in a timely manner, but there are certain situations beyond our control.  We have found most people to realize this, and we are grateful for everyones’ patience in these uncertain times.   If there is any negative energy directed towards our company or the bottles, then this results is negative energy in the world, and we do not want to be a part of adding to that.  Thank you for being authentically kind and seeing things from a larger perspective, in case you experience any issues with your order.   Kindness goes a LONG WAY in creating a better world.